STORE POLICY

1. Booking & Appointments (Lash Services)​

• Please arrive with clean lashes (no mascara, contact lens, makeup, or strip glue).

• No extra guests allowed during your appointment.

• Late arrivals may result in a shortened session or rescheduling.

2. Cancellations & No-Shows

• Cancellations made less than 24 hours before the appointment forfeit the deposit.

• We recommend booking early to secure your preferred time.

3. Lash Aftercare

• Avoid water, steam, or heavy makeup on lashes for 24–48 hours after application.

• Follow recommended aftercare to prolong lash life.

4. Wig Purchases

• All wigs are final sale unless damaged or defective upon delivery.

• Please inspect your wig upon receipt and report any issues within 48 hours.

• Wigs should be handled and stored properly to maintain quality.

• We are happy to provide styling guidance and care instructions for your wig.

5. Payment

• We accept credit/debit cards, e-transfers, and cash for in-store purchases.

• Online purchases require full payment at checkout.

6. Shipping & Delivery (for wigs and products)

• Orders are processed within 1–3 business days.

• Standard shipping times vary by location; expedited shipping may be available at checkout.

• We are not responsible for delays caused by the shipping carrier.

7. Refunds & Exchanges​

• Wigs that are damaged or defective may be exchanged or refunded within 48 hours of delivery.

• Personalized or custom orders cannot be refunded.

8. Safety & Hygiene

• All tools and equipment are professionally sanitized before every appointment.

• We prioritize your safety and comfort during all lash services.